FNB DESTOYS 7 PEOPLES LIFES AND DREAMS

FNB - Bad advice and no help in rectifying it

We have been planning to move to the UK for long now. This for the kids studying and opening an electrical company there. Timing here is the problem, as my oldest turns 18 on the 22 June 2018 and once that happens she can not join us as a dependent. And I am not leaving my child behind. This will also ruin her dreams of studying in the UK. Our cousin with his wife & 10 year old will be joining my husband in a business adventure.

Not ever thinking that FNB will be the biggest obstacle in the process , both family's house, the warehouse and the business has already been sold.

THE PROBLEM One of the UK requirements for a Tier 1 visa is having 200 000 pound in the bank for 90 days in both Gary (my husband) & Steven (Cousin) name. Once we received this money from the warehouse sold, we went to the FNB Century City branch. With the above explained they advised that no private accounts can be opened in 2 names. They promised that giving us a letter authorizing Steven authority on Gary's account will have the same outcome. With this all in place the 90 days process/wait started. 60 Days into the process, our UK lawyers requested some paperwork. Once they received the paperwork form FNB, they advised that the application will be declined as THE AUTHORIZATION LETTER FROM FNB WILL NOT BE APPROVED.

Being a Private client, and having all our accounts with FNB for 24 years, I phone, emailed and begged our Private banker - Bianca Visser for help. She after all is not a private banker, they are only call center operators with you having a direct line to them. She tried helping but had to forward everything to someone else every time , 4 times the answer come back sorry cant help.

Realizing that FNB private banking just don't care, I went to the branch. There I found Rudy a lines manager. He and his manager really cared and tried to help, he wrote long motivational emails, scanned all the paperwork & requests from the UK, this was emailed to "Investments" at FNB head office. He just phoned with the same bad and very sad news. Sorry FNB cant (or wont) help.

I believe to solve the problem all FNB needs to do is to flip the current profile into a business account and add the already authorized person's name to the account. This way having both names on the statement and the deposit date staying the same. This information came straight from a FNB adviser It has to be flipped, IF we open a new account my daughter will turn 18 with in the 90 day period and not be able to go. TIME IS RUNNING OUT.

I feel that FNB just don't want to understand and it is easy to sit in head office and say sorry when you are not the one with the life changing challenge.

At the moment we have to choose between leaving my child or my cousin and his family, with everything sold already. Currently the stress and mixed emotions are unbearable.

ALL OF THIS BECAUSE OF BAD ADVISE FROM THE FNB BRANCH WHOM SHOULD HAVE TOLD US TO OPEN A BUSINESS ACCOUNT IN THE FIRST PLACE.

Currently we are in Torquay UK not knowing how to proceed Should any one need to contact me in the next two week please do so on email : ********** We are back on the 12th May (phone diverted to our cousin Steven) After the 12th all back to normal. My normal phone number: ********** Alana ********** Gary