FNB ***** Dept Your Clients money gone missing

3 September 2023 my account was hacked and funds was removed out of my account. We noticed days later and blocked the card once we noticed. We then were told it take 7 days to investigate. Not a call from FNB to give is update what happend. Today 20th December this happens again and R5000 then was taken off and then again R1000. Immediately I went into the branch to block this account. The tellers told me there is nothing they can do and I need to call the ***** help line. I spend more than an hour holding cause their ***** line is extremely busy. How many of these matters is FNB dealing with. I only received feedback they have 7 days waiting period. I am still awaiting since Sept for feedback. This is pathetic service, why are we paying monthly fees. For what so ****mers can take money out of our accounts and FNB is not taking responsibility. We want this funds reverse but no one in the branch can assist.. Money gone missing and no one is taking responsibility not even a call or assistance to find the *****sters