FNB ***** DEPT - KHUTSO PENNY GRAM 👎 NO RESPONSE NO FEEDBACK DOESN'T THINK CUSTOMERS MATTER

I reported a ***** case telephonically, was assisted and given a reference number. I sent all my paperwork and rep**** to my mail was Khutso Penny Gram from ***** department asking for a certain format for my affidavit and supporting docs. Up til today Aug 8 2025 I never heard a single word from this person. I mailed asking for feedback, I called asking to speak to him, then asked to speak to hes team leader! The consultant online mailed Khutso and asked him to contact me. Today there is a pop up on my phone showing the investigation was finalised 15 July, case outcome communicated 6 August, 2 days ago, communicated to? I feel FNB has no regard for their clients, I am very dissapointed, as their customer and the unfortunate event I needed to feel at least like I mattered. I will be closing my account, thank you FNB