FNB ***** dept is frustrating!!

Been a FNB client for many moons! However the one time I need them to pull through, it’s a challenge.

Lodged a case of *****/**** almost a month ago, submitted all required documents and the only thing I wanted out of this is for my money to be returned by the service provider, who banks with FNB. I reported this because of the ever changing story from the service provider and I had already paid.

FNB acted swiftly in freezing all account movement, however, I, the victim am left in the dark. No acknowledgment of documents, no updates , no correspondence!!

I find it purely unacceptable as the victim to be left in the dark, I potentially have lost my money, but I’m also loosing hope in fnb as their client.

Spending crazy amount of airtime on the line and only to be told not to worry, I’ll get feedback!!

Do something about your channels and how you communicate.