FNB ***** Dept

I am at my wits end with the FNB ***** department!! Last week Monday, I called in to enquire on an international purchase of R160+ that was debited off my account. I know for a fact I did not make any international purchases ever off this account. When I enquired, the client service consultant advised me they would open a ***** case for the debit and in turn they had to block my card. He proceeded to do so and eventually advised me of my case number *** and that it would take 3 to 5 days for the investigation to be concluded. I then proceeded to request a new card. My new card was delivered on Friday, to my dismay, I was billed R150 for this new card. The matter of my card being blocked is part of FNB ***** processes so I cannot understand why I was liable for this fee. I eventually queried this fee with Jacqueline on the secure chat on Saturday who advised that the card fee would be reversed within 2 days. This has not been done. The investigation has also not been concluded and there have been several bank charges for "unpaid items" that have now being billed onto my account sending my account into a minus. I cannot use my bank account because of this and God knows what an inconvenience this has been. I've spent +/- 3 hours on hold waiting to speak to an advisor in the ***** case follow up dept. It seems everyone in FNB has their own turnaround times. All I want is these fees and charges reversed from my account and for FNB to block whatever international purchases were going off my account. This matter needs to be resolved ASAP.