FNB department/s incompetence

I have been trying to get a proof of payment for an online purchase made last Thursday since yesterday 9th July 2023. i am a Premier banker and first tried the premier desk who sent me to another department. Today i tried again and I have just been moved from one department to the next (4 departments in total), they all say you have been transferred to the wrong department. The last department said i need to speak to the premier desk again...For real...i am now seriously frustrated with the FNB consultants' inefficiency and incompetence.