FNB ***** department - ZERO update

I have been an FNB customer for more than 25 years... I logged a ***** case on 24 October 2023, and since then, not only received ZERO feedback from fnb *****, but neither fnb branch, nor myself can get through to the department just to follow up. Airime is expensive & all I hear is "we are experiencing high call volumes". If this does not get SOMEONE to call me for an update, then I will move to a different bank. I am shocked at the drastic drop in service from FNB. I've NEVER had issues, until now. All i want is the money *******ly taken from my account back!