FNB ***** department - worst service ever

Our family accountsbhave been with FNB for over a decade, recently, without any warning my wife's account had a ***** hold placed on it. She found out about the ***** hold when she tried to conduct a transaction. The FNB ***** analyst Kagiso who was assigned the case, never contacted my a wife. Thyme bank had 48 hours to provide support for the ***** hold. This is not the 11 April, the hold was placed on her account the 7th of April.

To date Noone at FNB has even bother to call her or to assist her. This is bad form. What we have found out is that an incorrect payment was made to her account by a thyme bank client, instead of reversing the funds a ***** hold was placed on the account. 4 days and still no word from FNB or the ***** analyst Kagiso!! Absolutely shocking how a long term client is being treated

We are still pending a reference number on this matter, this is how shocking they have been