IM
Iris M
1 reviews | Active since Oct 2019
05 Mar 2024, 15:14
FNB ***** department works with ATM ********s (allegedly)
In December I was ****med from a card I had blocked. When the machine swallowed my NPO business card, I immediately called the ***** department to blocked the card and did a new card. But for some strange reason the *****sters continued to used the blocked card to ***** money that belonged to vulnerable children and the bank continued to charge me for transactions I knew nothing about. These banks are not safe and I'm convinced that FNB ***** department employees work with these ********s to ***** money from poor people (allegedly). I was told the matter will be investigated and I will receive feedback within 4weeks, it's been 3months and FNB is quiet. I'm definitely changing banks.
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Replies (1)IM
Dear Customer Service Department,
Firstly, I would like to express my appreciation for the prompt response and resolution provided by your team in investigating the *****. However, I have encountered a new issue that requires further assistance.
Following up on the investigation, I visited my local branch and was informed that the account under investigation no longer exists. I was advised that the refund for the *****ulent transactions cannot be deposited because the account has been closed. This came as a surprise to me as I was not contacted prior to the closure of the account.
I am left puzzled as to how an account under investigation for *****ulent activity could be closed before the investigations were completed. It seems counterintuitive and raises concerns about the handling of such matters. I would appreciate clarification on why I was not informed before the closure of my account and how such actions align with standard procedures.
While I am grateful for the speediness with which the initial investigation was conducted and resolved, I now seek further assistance in addressing the issue of the closed account and ensuring that the refund for the *****ulent transactions is appropriately processed.
I look forward to your prompt attention to this matter and a satisfactory resolution.
Thank you for your assistance.
Sincerely,
Iris Dikeledi Masilo
Iris M's updateReviewer Update
03 Apr 2024, 12:52Dear Customer Service Department,
Firstly, I would like to express my appreciation for the prompt response and resolution provided by your team in investigating the *****. However, I have encountered a new issue that requires further assistance.
Following up on the investigation, I visited my local branch and was informed that the account under investigation no longer exists. I was advised that the refund for the *****ulent transactions cannot be deposited because the account has been closed. This came as a surprise to me as I was not contacted prior to the closure of the account.
I am left puzzled as to how an account under investigation for *****ulent activity could be closed before the investigations were completed. It seems counterintuitive and raises concerns about the handling of such matters. I would appreciate clarification on why I was not informed before the closure of my account and how such actions align with standard procedures.
While I am grateful for the speediness with which the initial investigation was conducted and resolved, I now seek further assistance in addressing the issue of the closed account and ensuring that the refund for the *****ulent transactions is appropriately processed.
I look forward to your prompt attention to this matter and a satisfactory resolution.
Thank you for your assistance.
Sincerely,
Iris Dikeledi Masilo
IM
Iris M's update03 Apr 2024, 12:52
Reviewer Update
Dear Customer Service Department,
Firstly, I would like to express my appreciation for the prompt response and resolution provided by your team in investigating the *****. However, I have encountered a new issue that requires further assistance.
Following up on the investigation, I visited my local branch and was informed that the account under investigation no longer exists. I was advised that the refund for the *****ulent transactions cannot be deposited because the account has been closed. This came as a surprise to me as I was not contacted prior to the closure of the account.
I am left puzzled as to how an account under investigation for *****ulent activity could be closed before the investigations were completed. It seems counterintuitive and raises concerns about the handling of such matters. I would appreciate clarification on why I was not informed before the closure of my account and how such actions align with standard procedures.
While I am grateful for the speediness with which the initial investigation was conducted and resolved, I now seek further assistance in addressing the issue of the closed account and ensuring that the refund for the *****ulent transactions is appropriately processed.
I look forward to your prompt attention to this matter and a satisfactory resolution.
Thank you for your assistance.
Sincerely,
Iris Dikeledi Masilo