FNB ***** Department Walking On Eggs

A card that I didn't use for close to two months was cloned by the looks of things on Friday, the 8th of August 2025. Multiple transactions went off the account, and as the balance got less and less, the amounts became less until the account was empty. This all happened in a few minutes. As the first transaction went off, I logged into the app and immediately canceled my card. While doing this, the other 3 transactions went off. Immediately started a secure chat and was transferred to the ***** department. The account was frozen, and an investigation was logged. I was told they will have an update in about 7 working days. I asked will the money would be transferred back, and they said at this stage it's unknown. My thing was, it was card transactions, reverse them immediately, and done. What I also asked is how a card is cloned that was physically used almost 2 months ago, must off been an inside job! Today I followed up and was told to wait another 7 working days as there is no conclusion on my case! Being an FNB Business account, I would believe they act faster, but clearly, this is not the case. My business is currently suffering losses as I had to notify my regular client that the bank details have temporarily changed, and now I think I'm running some sort of shady business! I've been a FNB client for almost 19 years, but I guess loyalty does not bring you far with FNB!