FNB ***** department very disappointing

I am deeply disappointed in the manner in which FNB’s ***** department has handled my case. At this point, I am beginning to question whether they are genuinely committed to assisting their clients or simply adding to the distress. My case was opened on 13 February 2025, and I immediately became concerned when I received a notification stating that it had been closed due to “missing supporting documents”—documents I had, in fact, submitted the day before.

Since then, I have made numerous attempts to get clarity by sending emails and making follow-up calls to both Kagiso Mothei and Yoliswa Doyisa. Unfortunately, these efforts have yielded little to no response, apart from a single message from Yoliswa vaguely indicating that I would be advised of the outcome “soon.”

It feels as though if I stop pushing for accountability, the case will simply be swept under the rug without any real attempt to resolve it. This entire experience has been emotionally exhausting, and it’s disheartening to be treated this way by a bank I have trusted and banked with for my entire life.