FNB ***** department terrible service

I made an online purchase from Ted Baker South Africa and when I received an email confirmation from them it came from a gmail account with a different company name called Security eyes. Immediately I realised that I was ****med because it was suspicious and I called FNB ***** department within like 15 to 20 mins after the transaction at 23:00. I logged a ***** case to the value of over R1700 and I have received no feedback. I called more than once querying the issue and they even escalated the problem but still no feedback from FNB. I even advised the bank that ehen I queried with Ted Baker Londin they said they did not have any South African online store which meant that the company posing as Ted Baker South Africa was defonitely a ****. So disapponted with FNB ***** department for no feedback and its been 2 months now. I mean I have a gild cheque acclunt, a premier bank account, credit card and a business acount with FNB and I pay so much fees yet their service in thos matter has been absolutely pathetic. How much longer do I have to wait to have the monies reversed back into my account? FNB please improve on your services as this is unacceptable.