FNB ***** Department ...SIES!!!!!!!!!!!

Money (R2000.00) was withdrawn from my mother's cheque account at an ATM in Koffiefontein in the Free State on the 25/07/2024 at 11:02 in the morning. My mother lives in Johannesburg and has her card with her at all time. The matter were reported via the FNB banking app to their ***** department. We did a follow up on the 31/07/2024 and was advised that matter still under investigation. On the 1st of August, my mom received a call and were advised that matter were resolved and my mother need to contact this woman Maggie Emma Adams to get her money back. I accompanied my mom to FNB at the Glen in Johannesburg on the 3rd August. We were advised that Deon Botha (***** Investigation Manager) closed off the case as it was established that this woman Maggie Emma Adams has signing rights to my mother's personal cheque account. Upon further investigation, it was established that signing rights dates to 2011 when my mother opened a stokvel account which were subsequently closed in 2012. So FNB need to balance me here - this woman "apparently" has signing rights to my mom's account since 2011 and there's been no suspicious transactions for the last 13 years and now this transaction. My mother will not be running around trying to trace this person in order to get her money back. FNB will refund my mom the R2000.00 which were withdrawn from her account and do a full investigation into how this happened. I expect feedback from qualified personnel in order to sort this matter and refund my mother.

Regards Jessica