FNB ***** DEPARTMENT REFUSING TO RELEASE FUNDS IM MY ACCOUNT

Fnb ***** department is holding funds in my account ********ly. My name VUSUMUZI MANCU, ID no.*** and fnb acct number ***. On the 13th of August 2025, one Jeanette Lorraine Nel who is an fnb customer paid the sum of R438,500 in to my acct. This payment was for the purchase of a Range Rover Evoque,2016 model, which she bought from my boss, Mr David. The payment was made to my acct bcos my boss uses a Nedbank acct and Miss/mrs Jeanette wanted to pay and rake possation of the car the same day, so as she is using fnb my boss asked to use my fnb acct to accept the payment so it will clear same time and she can leave with the car. The payment was made and my acct was blocked bcos it was a small acct and have not received such amount or any amount close to it in the past and my acct was relatively new. My boss contacted Jeanette and told her the situation, she went and made a count affidavit with her lawyer,stating that she made the payment and the reason for it, she took the affidavit to her branch in Clearwater and requested they unblocked my acct, which was done.. I went into the bank on the 16th of August 2025 and made few withdrawals and gave to my boss, bcos the funds are not mine.. On the 18th of August 2025, I made transfers of the remaining funds to accounts by boss gave me, one was to a man who he buys car parts from who is also an fnb acct holder, the payment did not go through after 30minites. I called fnb customer care to ask why but before I could speak to an agent, the manchine notified me that transfers can take from 4 hrs to 12 hrs to reflect so I cut the call.. Know that the bank might call back to verify the transfers, I left my phone with my boss the owner of the money to answer and explain to them bcos had personal things to go do and on the township and the part I was going use to have network problem. I later heard from my boss that the bank called and he answered but as he is not the owner of the account and could not answer the questions asked properly, the bank block the acct again. He contacted Jeanette to please help with removing the hold as she did the first time it was blocked, she went to her branch and explained my situation to them and she was told to tell me to go to the nearest branch to do account verification. On the 22nd of August 2025, I went with my boss to greenstone mall branch, after doing the verification, the bank called the ***** department to remove the hold but was told that there is a remark on my acct that only Refiwe Khumalu or her boss can remove the hold and they want to speak to be before doing that. The bank staff tried to reach them without success, we left the bank and came back after 2 hrs, the bank staff got through to Refiwe Khumalu's boss, who is an Indian, but I opted to speak with someone who speaks Zulu in order to express myself better. The main question asked me was about who answered by phone when they called on the 18th of August 2025, which I explained was my boss as stated above, they asked about the transfers which I explained. They now said they will call Jeanette to reconfirm the payment, which I asked them to do while I am in the branch, they refused and said they will call her at their own time and call me back so I left... I waited without getting any, neither did Jeanette receive any call, so on the 25th of August 2025, I went back to greenstone mall branch, tried to call Refiwe Khumalu and her boss in the ***** department but no successes, at the same time Jeanette was at her branch in Clearwater trying to help get the acct unblocked. With no success in getting through to Refiwe or her boss, I left ,just for my boss to get a message from Jeanette that, he4 transaction is fine and legit, that I VUSUMUZI has a pending ***** case on my account, I immediately went back to the branch and asked to know the depending ***** case and get a docket number, the ***** department was called and a fnb ***** department case number was given to me, not an SAPS docket or case number. I requested to know what te charge was and was told, that on the 18th of August 2025 that they bank called my phone and someone picked and attempted to answer questions like her is me and the person sounded Nigerian. I told them, that I came in on the 22nd of August 2025, spoke to Refiwe Khumalu's boss on the ***** department and cleared this. But I was told that they still need to investigate it and that they don't know how long the investigation will take before it is resolved....

Please what is there to investigate, I have explained why someone else answered my phone I have don't acct verification, the funds paid into my acct by Jeanette have been cleared to be legit and lawful.. My boss has a voice recording of Refiwe and her boss telling Jeanette that they have no problems with her transaction with my boss that it is legit and lawful, but only have a problem with my acct which is that someone else answered my phone when they called trying to answer questions.

I am making this complain before taking legal actions against fnb, my boss has lost money bcos the R260,000 which he transferred was meant to buy car parts which he was supplying to someone in Zambia, that person have long ordered the parts from someone else.