FNB ***** department poor service.

A *****ulent amount was taken from my account using my card details despite having the card on my person. I notified the ***** department within an hour of being notified via sms an ******* activity took place on my account. My card was cancelled. I received no OTP or pin request for the amount of the withdrawal which was more than my online limits. I was told it would take 7 days to investigate how the *****ulent activity took place. 7 days later the money was reversed back into my account. I was informed via sms the case was closed without any explanation as to how the ***** occurred. I called the ***** department several times to find out information as to how my account was accessed despite having withdrawal limits and security bank settings. No help or explanation was forthcoming despite several calls and was told they would get back to me. And of course they never come back to me. Despite having bank security settings, the *****ulent activity took place without my knowledge and approval. How does a client protect them self from ***** happening again if the bank refuses to share information. This very poor service from FNB. I have assumed the ***** occurred within FNB itself and they refuse to admit it.