MM
Mpho M
1 reviews | Active since Oct 2012
12 Jan 2024, 11:20
FNB ***** department - Poor service
I'm really not satisfied with the ***** department. Following up is a mission, the lines are always busy and when you utilise the app, it either takes long or told to wait a few days for feedback. I have not had a single investigator contact me for any of the two ***** claims I have submitted. I have not had any feedback from the bank either. It's stressful staying in the dark and just lingering in the air. I have also requested a case number for the first ***** claim I had submitted and wasn't assisted properly instead I was told that I should wait 14 days for both cases even though I requested a case number as I only have 1.
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Mpho M's updateReviewer Update
16 Jan 2024, 13:08This is such an automated response, there has been no feedback from the back just a notification on the app stating that they have received the complaint and nothing further beyond that. It's just so horrible that White FNB consumers brag about getting assistance from the ***** department within 14 days and it's completely different for African consumers. We constantly have to follow up over and over again.
MM
Mpho M's update16 Jan 2024, 13:08
Reviewer Update
This is such an automated response, there has been no feedback from the back just a notification on the app stating that they have received the complaint and nothing further beyond that. It's just so horrible that White FNB consumers brag about getting assistance from the ***** department within 14 days and it's completely different for African consumers. We constantly have to follow up over and over again.