FNB ***** Department poor customer service

18th June I reported ***** case to FNB my phone was ****** those *****s transferred money from the account left me with zero balance reported to the ***** department of fnb up until now no feedback from 18th June its so disappointing tried to call many times following up but no luck got reference number they say someone will call me back but no one.Their service is poor tried secure connect chatting with consultants still nothing.To think I pay so much extra fees for Private Bank Services but no advisor contacted me.