FNB- ***** Department not attending to ***** cases

We logged a ***** case *** 2376 959 with FNB ***** line on the 14 September 2023.

We were also given a dispute form with we emailed to *** REF:*** .

We woke up the morning of the 14th with messages of OTP pins but also online purchases ( Shein, Agoda.com, Apple.com Bill etc) amounting to over R50k.

We went to the bank also were they blocked the cards, changed Online profile and banking app details.

We could still see money in the account because the transactions were still pending. Over the past few days we have been seeing these transactions been processed and we have not received a single communication from FNB since we alerted them about this except for the automated emails.

We need to be refunded our money but we also want to know how these transactions were successful with the Two Factor authentication in place of the OTP pin for online purchases without the OTP pin been shared.

What assurance do we have that our money will be safe in future in this bank?

We have a wage bill that we need to deal with and we have no money left in the business and there doesn't seem to be an appreciation of this problem from FNB