FNB ***** Department non responsive

I reported a *****ulent activity on my account on 09 July 2024. A company used my VIRTUAL bank card details and stole money from my account. (I was told that this is not possible, as a virtual cards details constantly changes) It was reported and explained to FNB ***** Department. Up until today I have not received any feedback from them. I have done several telephonic follow ups. No one can tell me anything. Instead, I get transferred between departments. I have also requested the immediate reversal of my funds, which, up until today has not been done. I can also not reverse the transaction on my banking app, as this transaction is not available. I am a few days short from a month, without any assistance.