FNB ***** DEPARTMENT LACKS EMPATHY

I'm beyond disgusted with 1.the cybersecurity controls within this bank 2.the service and response from the FNB ***** DEPARTMENT. On 17 July 2023 I woke up to *****ulent transactions on my VIRTUAL card.I reported the matter to FNB only to be told about 7-30 day turnaround time. For starters the bank ENCOURAGES customers to use virtual cards,and when transactions happen one is suppose to approve the transaction FIRST. How is it possible then that UNAUTHORISED transactions can go off my account without a notification requiring me to approve them first !!!!and why am I told about a 7-30 day turnaround time for money that dissapeared from my account whilst I was sleeping without me having authorized it??????Can FNB reverse my money so that I can leave this bank.The conduct of this bank is questionable.To this day I have received nothing in writing from the bank,no email,no progress updates,it is just silence.Im beyond annoyed because I see Im not the only customer here who have complained about this virtual card which the bank purports as "SAFE" whilst in fact IT IS NOT.FNB,refund customer monies and go work on your cards.This is *********!!!!!!