FNB ***** DEPARTMENT IS USELESS

I am extremely frustrated with FNB and their ***** department. I've called, begged, and tried everything to get some assistance, but they simply don’t care. Instead of taking responsibility, they blame everyone else. How can a bank that’s supposed to protect its customers be this ***********? If I could, I would tell everyone to leave FNB and switch to another bank, because they are by far the worst bank I’ve ever dealt with.

My money was ******, and they have shown no concern. A friend of mine had a similar issue with ABSA, and within two months, everything was resolved, with all her money refunded. It's been six months for me, and I'm still stuck with no resolution, while they continue to ignore my concerns. They promise to call back, but they never do. The ***** department is completely useless.