FNB ***** department is useless

My FNB account was placed on hold, without any communication from FNB, i contacted that ***** department and found out that there is hold for a suspected ***** deposit into my account. i spoke to the client that made the deposit and he stated that its been resolve by Capitec. However i been contacting FNB ***** department asking them to please follow up with Capitec. They told me i must just wait until Capitec email them. When they need my money i am their client but when I need assistance then they treat me like ****. I am so disappointed in FNB ,the lack of empathy is shocking.