1 reviews | Active since Jul 2013
FNB ***** department is the PITS!!!! Worst Service Every!
FNB is truly the worst bank when it comes to customer service. For the past 3 months, my account has been "flagged/reported" for *****ulent activity, literally every payment that comes through is said to be a *****ulent payment. I have furnished them with all the documents and information they require. Right now, I get an email from Sophy Mothiba (***** analyst) on Wednesday (15th Jan 2025) telling me again about suspected *****. Firstly, she doesn't give the full details of the specific payment in question, she then gives me the wrong dates of the payment in question, and the final straw, my account gets BLOCKED with no feedback, no update, and no reason! It has been over 48 hours and I still am not able to get a hold of anyone to sort this matter out. This morning I sent Sophy an email and I got an ooo! Just like that, she up and left. I cannot access my money in my bank account, she is out there living her best life, with no care in the world!
This is truly the final straw, FNB ***** department is the pits!!!!! I am done with FNB as a whole. Worst bank ever!
Just an update on the extremely poor service from Sophy Mothiba and Samantha Malgas. To this moment, I have not received any updates on the matter. Furthermore, I still am waiting to hear why my account was blocked without reasonable notice. The level of disrespect I am getting from this organisation is truly appalling to say the least.
Being treated like a dog is better than the treatment from FNB.
I have contacted my lawyers along with the ombudsman who have officially taken over this case cause clearly, I am a nobody who doesn't deserve any explanations from them.
Just an update on the extremely poor service from Sophy Mothiba and Samantha Malgas. To this moment, I have not received any updates on the matter. Furthermore, I still am waiting to hear why my account was blocked without reasonable notice. The level of disrespect I am getting from this organisation is truly appalling to say the least.
Being treated like a dog is better than the treatment from FNB.
I have contacted my lawyers along with the ombudsman who have officially taken over this case cause clearly, I am a nobody who doesn't deserve any explanations from them.