Fnb ***** department is a ***** themselves

I demand my monies back NOW January 17, 2024 I noticed multiple *****ulent etoll transactions on my chequered account from 18 December 2023 to 18 January 2024 logged a case and after many follow up on 21 Feb I was refunded the transactions only for a period of 30 days.. There were further transactions after the 18th Jan but this is still not refunded I was also told that the fees that was charged for these transactions will be escalated and that this will be refunded with 7 days to date nothing is being updated the branch can never assist, I hold on the ***** line for an hour everytime I call, either the call gets hung up or the agent says feedback is awaited from escalations... This was reported in January how much longer must one wait especially since you have been made aware of these *****ulent activities by many of your clients.. I demand my funds back in my account within 12 hours because you have had close to 3 months to conduct any investigation that you needed to do.. As I am writing this I have been on hold inside a branch for the last 48minutes