FNB ***** Department is a shocker

Someone opened an account in my name with FNB in December 2024 which I discovered by accident (when applying for a bond with another bank) in March. I reported it to FNB's ***** department immediately and am still waiting for them to resolve the issue. I have phoned them repeatedly to follow up. Their call centre is shocking, their service is apalling. There is no ways that I would ever consider banking with you if this is how you treat customers. You guys allowed someone to open an account in my name but I have to fight constantly to clear my name and my credit record.