FNB ***** DEPARTMENT - I'm fed up!!!

I am logging a complaint against FNB ***** department and the investigator assigned to my case(Ondela). I've been waiting 14 days for her to get back to me regarding my investigation after I got ****med. When I last spoke to her she said she will speak with her supervisor and her manager to see what they can do. NO ONE GOT BACK TO ME up until now. I don't have any access to my bank account and can't bank any money now I'm walking around with cash and I'm not comfortable with walking around with cash on me at all. I couldn't pay school fees this month because I need to EFT the money and I can't because I don't have access to my banking app my account has been frozen since the 7th of April. I have policy's with FNB, what if something happen to me what will then happen to my kid? My policies will not go off this month. I'm really not happy with the service of FNB ***** department or my investigator assigned to my case. I Would definitely not recommend FNB at all. I'm fed up. They said I must give a Affidavit and I did..... a week later I got there again and she told me I must send through the affidavit. So I told her I did a week ago. So my FNB bank near me send it through again for the 2nd time with a OB number from the police station.