FNB ***** department failing to act.

I am beyond frustrated with the way FNB has handled my ***** case. Despite doing everything right, reporting the issue, following up regularly, and visiting the branch multiple times, the matter remains unresolved.

I received a call from the investigator, Humphries Virgil, on 9 May, confirming that the investigation was complete. I specifically asked him to escalate the matter to the legal department to clear my name because I'm trying to close the accounts. Since then, I’ve been to the branch twice, only to be told that the accounts are "on hold" and cannot be closed. How is this acceptable when the investigation is supposedly done? I have been calling the call centre daily, and I am always told the matter has been escalated. I am sure the consultants know my name now :(

The staff at the branch are trying to assist, but are getting nowhere. They are told to contact someone via Teams using Reference Number: F***, but the person responsible is never available. I am sick and tired of being bounced around while these *****ulent accounts remain active under my name. FNB's lack of urgency, accountability, and customer support in a serious matter like identity ***** is unacceptable. I have been going back and forth for months, and not a single step has been taken to resolve this. This is not just poor service, it's negligence. I demand immediate action to close these accounts, clear my name, and restore my peace of mind.