FNB ***** department drags their feet, no urgency or care for clients.

Someone used my card to purchase online, I had passed reject transaction and it still went through, I logged a ***** case with fnb even went to their branch but no one is helping me, no feedback, it has been a week and my case is still not assigned to the investigator, I have no money at all to live by and the bank does not care instead they told ne their TAT is 30days not carring how I will survive without a cent, no feedback given to me everytime I call I am being told there is nothing they can do, I just have to wait. They even charged me for a card order after canceling my card, I had to fight for a reversal which I am not sure if it was completed since I have no money.