FNB ***** Department do better

Case Number: ***

Dealing with the FNB ***** Department is one of the worst nightmares I have had . It literally makes me sick to my stomach . My case was assigned to Thando Thalipi. Its safe to say he has no sense of urgency and lacks basic communication skills for a professional at that level. For a good one month I have been talking to myeslf on email . Not even an automated response to say I will get back to you. If you try calling his number it takes you to the call center and they keep saying we are transferring you to Thando and the line just drops . I dont know how many times I have called .I have done countless complains .Not to mention going to the branches and being told they have no mandate. Who is supposed to assist me then if the entire institution is referring me back to someone who is not reachable.

I am at a point of breadown . Surely there should be someone to assist if Thando Thalipi cant be reached . Just the thought of another month without communication is stressing me out .

I want my money back. The worst part is I have travelled outside SA only for me to realize you have wiped my account dry for the second time without my consent leaving me in negative. Unless you are telling me the consent form I signed was a monthly debit order .