FNB ***** department a black hole in an otherwise bright organisation!

As a customer of FNB for many years now, I have decided to express my utter disappointment in the FNB ***** department. It is now the umpteenth time that they have blocked my business card for what FNB perceives are foreign *****ulent transactions. Each time I call and explain that these transactions are monthly subscriptions for software we use in our company. And then they unblock the card. The last time happened a couple of days ago, before the new year. Once again, FNB blocked my card. I have called them almost every day since then to unblock my card. And each time an automated answering system told me that their offices were temporarily unavailable. I pressed '5' for them to return a call. Till today, nothing! I then left a complaint and and received a notification that they will respond within 5 days. A whopping 5 days? Really? In the meantime, we owe money to our software vendors and this will impact our ability to manage our business operations. How can we operate a business with FNB having such a nonchalant attitude towards their customers? The FNB ***** department puts FNB to shame. I am not even going to start with the R22k they owe one of our customers for *****ulent transacting that happened right in FNB's own ranks! Now, let's see how long I have to wait...