FNB ***** DEPARTMENT

On 18 Nov 2023 I reported a ***** case because there were ******* deductions on my savings account. Case No. ***. Because it is a savings account that only receives a deposit once a month, I have not used a bank card on this account since November 2022. I personally destroyed the bank card. Apart from the case I reported, there are still several transactions going through on my account. I re-reported it every time. The bank card was blocked by the bank on 18 November 2023. On the 22nd of November 2023, I called FNB ***** again with new transactions deducted. Part of the money, *******ly deducted, has already been refunded, but I had to pay R120 bank charges on it for transactions that were NOT done by myself. Since then, there are still transactions going through on the account. I went to FNB in person on Monday 27 November to report the new transactions. The lady at the bank called the ***** department from a phone (in the bank). I waited about 25 minutes to be transferred to the department that handles the case. Afterwards I gave up and hung up. Got back home, I called the ***** Tel number again. Again, they put me through to the "person" handling the case. I kept on hold for exactly 75min (more than 1 hour – again My money, MY time), and hung up again because no one answered. This morning, November 28, 2023, I called again, only to hear again that I was being transferred to the "person" who works with the case. After 45 minutes on hold, I hung up the phone once again. I went onto the FNB App, used Secure Chat, and AGAIN couldn't be helped - due to "no communication", where I kept replying (evidence on chat). Now I ask, please how can I handle this matter further? I get no response from FNB ***** department. What worries me is that my deposit is paid in again at the end of the month, once again the *****sters are going to use my money because the account is once again in a minus amount. • My question is, why should I protect myself from *****sters if it is out of my control? • Why do I have to pay bank charges for transactions I didn't do? • How will these transactions be stopped on my account? • Why is there no feedback on Secure Chat? This is a savings account that is NOT supposed to go into the red. This is a big concern. Is FNB making money from these *****ulent transactions? Why does no one answer the phone when you have to report every ******* transaction? I don't know how many other FNB clients are going through the same problem, but it cannot go on like this. Therefore, I’m posting on Hello Peter!!!