FNB ***** department

I find the FNB ***** department to be extremely unhelpful. They have not resolved my complaint which I submitted in the first week of January. Despite being told that it would be resolved in 7-14 days, I have not received any feedback and whenever I follow up, I am sent from one person to another without any resolution. During my last follow-up in the second week of February, I was told that the system is offline and they couldn't assist me. I am very unhappy with the service and I am currently preparing to move all my banking activities to another bank. I tried to do a follow up again this morning, still no assistance. I was transferred to one call to another and I had to hold for more than 15 minutes ended up dropping the phone. Yooooo I’m so ****ed shame.