FNB ***** Department

I am totally dissapointed in FNB. Last year in 2023 Sept i logged a call for a ***** case where my card was ****** and swiped at toll gates without my consent. FNB managed to reverse the small amounts that were swipped and never the R2k and R1k off the account. THEY CLOSED THE CALL WITHOUT CALLING ME. I then went into a branch at Fourways Mall to call in and I stood on the phone waiting for 1,5hrs until i gave up. Last week i have lawyers calling me telling me my account has been handed over because it is owing R2k in charges. I am so so angry because how can i even use the card if it is not sorted. A client f mine paid R1,5k into that card in Dec and it was chowed because the account was in arrears. my question is, WHY DID THE CARD ALLOW SWIPPING AS I HAD A R0 balance on the card. This is an FNB oversight and i refuse to pay for it. I need the R1,5k reversed into the card and the card be pt back to its R0 balance. RGENTLY. I am mostly disappointed because i have been on a business account with FNB for 10 years!!!! The same happened with my CAPITEC card and the ****** could not swipe anything on that card because it was SECURED. FNB ***** department must urgently call me back to sort out this mess on ***. My ID number is ***