FNB ***** Department

I got ****med on the 21st of November and phoned FNB ***** department the same day. I received my case number, gave them the police case number, affidavit, proof of payment to the ****s account. The last feedback I received from my investigator was on the 14th of December. I phoned FNB ***** department more than 5 times and every time they escalated the case, but still nothing from them. They also informed the investigator team lead, but still nothing. It is more than 45 days of the investigation and still nothing today is the 12th of January. I want my ****med money back even if it is not the full amount. FNB ***** department does not help you, you spend minutes on a call and send emails to the investigator that does not reply to your emails anymore. The investigator is Ondela Dyum and her email address is ***.