Fnb ***** department

On 25 November 2023 I transferred an amount of R1010 to an ABSA account from my Fnb account. I received a call from the recipient, two days after I made the payment, to inform me that she had not received the money and the money was involved in a *****ulent transaction. I then contacted FNB to find out what was happening, and I was told that an investigator that goes by the name of Boitumelo Mogane was handling the case. I have not had any communication from Boitumelo, she is not responding to my emails. She doesn’t have any direct telephone number. This is really frustrating as I have made several calls to FNB, and the consultants escalated the matter to her without any response or explanation. I’m very disappointed with this as I have been with FNB for over ten years now. All I am asking for is for the money to be returned to my account.