FNB ***** Department

I'm at my wit's end! Back in October of last year we filed a dispute with the FNB ***** department and thought everything was on track to getting resolved.

But here's the kicker: NOTHING has happened. It's been three months! Three months of back-and-forth emails, frustrating phone calls, and feeling like I'm talking to a brick wall. The "investigator" assigned to my case seems to have the empathy of a doorknob and the efficiency of a sloth.

Seriously, I've provided all the necessary details about the ***** case and answered their endless questions. Every time I call, it's the same runaround: "We're looking into it," "We'll update you soon," or "Please hold for the next available representative..."

Is this just my unfortunate reality, or is this the kind of atrocious service anyone else has experienced with ***** cases? And more importantly, what can I do to get someone at the bank to care and take action?