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shekhar.vinay shekhar.vinay

1 reviews | Active since Sept 2016

12 Jun 2019, 14:36

FNB denies people the ability to use their own money. #********

FNB are completely *********** and useless. I do not typically make international transactions, yet last week without any warning, they decide to block my card from making international transactions. When I phone them, I am put on hold for over half an hour and then the person who answers says they can't help me and transfers me to another line where I am made to hold for another 20 minutes. I could not keep holding onto the line due to the personal costs incurred by me in doing so. They never respond when reviewed on Hello Peter, they won't sort this stuff out and basically, I will never be able to use my own funds in my own account.

FNB charges people a service fee then choose to completely **** them over and do whatever the **** they want. They are completely useless and *********** and should not be a financial service provider if this is how they treat their customers.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Jun 2019, 16:05
Official
Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF. 

Regards,

Hello Peter Complaints Team

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