Fnb denies accountability and to assist customer

I have a similar complaint as Morne. I bought electricity for R950 on 2 march 2026 .The payment was taken out of my account but no voucher was received. Despite many communications either many complaints as they keep on closing a complaint although not resolved . The City of Cape Town says no payment was received . This response was sent to Fnb . They send me a response from their IT division and again close the complaint .

They do not reveal the details of their service provider but insist the money was paid .

This denial of accountability given the other such complaints show they are making no effort to investigate what the problem is and avoid any claim against them .

They are not a customer friendly bank as they look for the first excuse to avoid accountability.

Im going to lodge a complaint with the Financial Services Ombudsman as given two such incidents within a week of each other surely points to a bigger issue involving many more customers of Fnb and needs a full investigation by the Ombudsman.