FNB deliver broken devices then ignore you

SHOCKING SERVICE You delivered me a BROKEN device more than a week ago, I reported it immediately from that very moment your feedback and communication back to me was NON EXSISENT. after many calls and follows up from my side you eventually tell me that the supplier doesnt have anymore stock so you will come collect this device and remove the account .... it's been HOW MANY DAYS I'm still waiting for you to come collect this ******* you sell your customers & remove that account from my banking. I WILL NOT PAY FOR THIS ****! I WILL BE CLOSING ALL MY FNB ACCOUNTS ... THIS IS NOT THE FIRST TIME YOUR SERVICE HAS BEEN *******. OUR RELATIONSHIP IS DONE.

I WANT THIS DEVICE REMOVED FROM MY PLACE AND THE ACCOUNT OFF MY PROFILE ASAP!