1 reviews | Active since Jan 2020
FNB delaying to release funds of Car Rental.
I rented a car from Hertz and returned it on 23 September 2020. My invoice and everything was sent and my deposit was said it will reflect automatically in 7 - 21 days. Today is the 10th of November my deposits have not been returned. The rental company copied me in an email in which Standard Bank(their merchants) confirmed that they have sent confirmation for funds to be released.
When I call FNB authorisations Oliver Tyrrell told me that FNB receives about 700 of those emails a day so Standard Bank should send the confirmation again. I asked him but if they send again it will just get lost in the 700 so what's the purpose.
I am soo frustrated Hertz are adamant they have no part in this because they instructed their merchant, FNB is there saying they received nothing and the money since 23 Sept - 10 Nov.
I am making follow up. I got messages that I will be contacted in 24 - 48hrs and I have not been contacted nor has the problem been solved leaving me with no option than to think this is deliberate and indeed there are problems at FNB on paying back car rental deposits. Who else should I contact I am stuck no help at all, it's just pillar to post
I am making follow up. I got messages that I will be contacted in 24 - 48hrs and I have not been contacted nor has the problem been solved leaving me with no option than to think this is deliberate and indeed there are problems at FNB on paying back car rental deposits. Who else should I contact I am stuck no help at all, it's just pillar to post