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MM
Mompati M

1 reviews | Active since Jul 2023

18 Jul 2023, 08:15

FNB Delayed Response

I hereby write this mail to make a follow up on the case on the case Ref No: Ref No: *** Ref No: ***NF

I lodged a complaint at the Rusteburg Brach and also Online @hellopeter. However FNB hellopeter and the branch have acknowledged my complaint and I was told to wait for certain time for my query to be resolved. Money taken from my account was a salary paid by my company and that is what I am supposed to survive the month with. It is almost a month end now without a salary and nothing is promising that I am going to get my money back.

Writing to hellopeter was my last resort and as I am writing this email I would to humbly request that this matter be treated as urgent as it deserves. I do not know about the company that took the money in my account. It is impossible to make a purchase of something that is equivalent to my salary. I have not use my bank card for any online shopping and yet this company somehow managed to access my money with me issuing any of my banking and personal details to them. FNB has not, so far, explain to me who are these or what company is this and how they managed to access my details.

We are nearing yet another month end and I am asking myself if I should trust FNB with my July Salary whereas I don’t even have a single piece of evidence that soon my money will be paid in my account. If FNB is failing to resolve the matter please let me know to who must I report to.

Looking forward to your urgent response.

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Replies (2)
MM
Mompati M's update18 Jul 2023, 11:49
Reviewer Update
Last time I went to the branch I was told to wait for 7 - 30 days, my question is am I waiting for feedback or money will be paid into my account in the timeframe given by FNB. I also want to know how far is the investigations and update on development of this case.
MM
Mompati M's update20 Jul 2023, 10:47
Reviewer Update
I am still waiting for a feedback on why did FNB authorized a payment from account whereas I went to the branch to report a ***** case. I logged a case on the 27th of June in the morning telephonically and I went to Rustenburg Branch to open a case physically and I was told to wait. My question is: Why didn't FNB stop that money as the transaction was still pending when I reported? Why did I have to wait for the money to be released if I was not going to be refunded? Who authorized this transaction from FNB and on what grounds did that happen? What is going to happen to the account that is going to receive the funds? How is FNB going to assist me to get my money back? What did the bank do to make sure that my money is safe and secured.

As I am writing this, I just got a feedback from FNB and it says FNB will not refund me, but it says nothing about me getting my money back. I did not know the company and do not even know where they are based. How am I supposed to talk to them to make a reversal whereas I know nothing about them? FNB has failed me big time, I have never lost sight of my bank card and have not even logged in on any device or purchase anything online. May you please investigate which phone has authorized the transaction and give me a proper feedback. I am really not satisfied on how FNB conduct business and treat its own customers. Can someone please attend to my ***** case that was open.

Can I get the help I deserve. who can authorize such a huge amount and be left with nothing? What company is this and what are you going to do about them? Can't they be reported to their bank if they do not bank with FNB? I want to know what is going to happen from now on going forward? Please call me on my Number *** ASAP should anything come up....