FNB Delay Updating Debit Mandate – No Human Assistance

FNB has still not updated the banking details for a home loan debit mandate — it needs to be changed from a family member’s account to mine. Sandy from the bond department has been handling the process and has repeatedly tried to follow up, but she’s struggling to get through to an actual person who can assist.

This is a basic request that should be easy to resolve, yet nothing has been actioned. The delay is frustrating and could cause issues with payment and the bond process.

We urgently need this sorted out. Please escalate this and ensure the debit order is updated to the correct banking details as soon as possible.