FNB - definitely not the peoples bank

I am trying to close my cheque account and since last week when i was told i had to ask on the secure chat on the FNB phone app - this has not been done. I phoned on Saturday only to be transferred to different departments who could not help me and then only to find out that the one department who is supposed to help does not work on weekends. I phoned again today and was transferred so many time to different departments i cannot even tell you how many times i had to put my ID number in, approve app request, give ID number even though i just put it in on the phone, it is totally ridiculous. Only for no one to be able to help me. FINALLY i wasn transferred to a Charity in accounts who put a hold on the account so no more debits could go through (this remains to be seen as the charges racked up so far are high). I am also still waiting for a complaint to be resolved about the secure chat not submitting my request last week as asked. They are apparently still looking into according to the multiple sms's i receive. Not sure what they are looking into - fairly clear that someone didnt do their job. All i can say is FNB is definitely not a bank for the people as they cannot even help with small queries or their staff are not trained up properly to help. FNB what happened to the Customer First Motto that you always had.