1 reviews | Active since Sept 2017
"FNB: Definitely CANNOT help you"
I have heard about FNB being one of the best 'retail' banks - man, were those people wrong! I have been an ABSA client my whole life and I should have stayed with them.
At the end of July, I app**** for both the FNB Cheque and Credit Card to get the infamous double package. Well, what a stuff up.
I received my Premier Cheque account, yet I am still waiting for the outcome of my credit card application - I have phoned many times. The first time I was patient, they said they received all my documents and it was in fulfillment - they said I would receive feedback in 7 days. TWO WEEKS PAST and I decided to call them again. The FNB 'team' said I would need to re-sign the pre-agreement. I was very irritated and was not near my laptop so I resent my previous pre-agreement off my mobile - both to the generic email and to the call centre agent's email to speed up the process.
That was last FRIDAY! How frustrating!!!!!!!!!!!!!!!!! Like can you not get your act together now?
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)