FNB deducts *** money from account - *

Item: FNB (First National Bank)
Rating: 1
Author: Rocelc C

We are currently so frustrated. It started on Saturday when FNB deducted R14,203.23 from my husband account Ref: P Loan ********** 00129. After a few calls on Saturday the money were reversed back into his account. Then yesterday, Monday there went another debit order off for R11,126.93 Ref: P Loan055 ********** 98. He spoke to a Reddy person who said they will call him back and until now nothing. And then this morning another R1586.53. He never app**** for any loans and now all his debit order has not gone through last night due to this error. If the money isn't returned today with the cost he occured in bank charge due to debit order that did not go throug, we will open a case at the police, write to Beeld and submit a complaint to the Ombud for banks. We are so fed up. NO one is helping and they keep passing the bucket.......

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Replies (1)

FNB (First National Bank)'s replyOfficial

26 Mar 2019, 10:04

Good Day,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again, I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply26 Mar 2019, 10:04

Official