FNB Deducting After Loan Settlement – Account Not Rectified

I am extremely disappointed in the lack of service and accountability from FNB regarding my revolving loan account. Over two months ago, I fully settled my loan through Barrett Legal after being served by them. Following settlement, Barrett Legal confirmed I only owed 76 cents, which I promptly paid. Despite this, FNB continues to deduct amounts from my account without rectifying the settlement. I have personally visited FNB branches three times. Even the internal agent at Hyde Park attempted to assist me, yet nothing has been resolved. I have made numerous calls, but still, no corrective action has been taken. Barrett Legal has also confirmed that FNB took the matter back, yet they have failed to close the account or correct the ITC records. As a result, my credit profile is being negatively impacted, causing me damages and serious personal risk. This is devastating, particularly because I have settled over R1 million worth of debt in the last two months, demonstrating my commitment as a long-term customer. Yet FNB has not gone the extra mile to assist me or to protect my ITC standing. I demand urgent assistance and escalation of this matter. FNB must: Immediately stop ******** deductions from my account.

Correct and close the settled account.

Rectify my ITC profile to reflect the correct settlement status.

I am filing this publicly because FNB has failed to listen to its customer despite repeated efforts.