cvdb
chantel van den bergh

1 reviews | Active since Oct 2015

25 Oct 2016, 12:06

FNB deducted money from my account without any consent

<p>Good Day</p> <p>I have been going under debt evaluation and debt revue with my attorneys. I have sent the documentation to fnb on the 8th of September already and spoke to them over the phone numerous times afterwards regarding my debt status. This morning i have received an sms stating they have deducted money from my new account for my credit card but they did not have any consent to do so neither did they inform me once of this deduction that would take place. That money that they have deducted from my account is supposed to go towards my childs school fees for the month and i need my money to be refunded. I have been on the phone with them the whole morning and sending emails but no one can assist me with getting my money back. My child will be kicked out of school due to FNB's ********L deductions from accounts that IS NOT AUTHORISED FOR DEDUCTIONS.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply25 Oct 2016, 14:48
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)