YS
Yvonne S

1 reviews | Active since Apr 2011

04 Oct 2018, 09:15

FNB dectucting money without my permision

I do not know why FNB is suddenly take R120 x2 from my account to honor a debit order. I never asked for this service . If my debit order is not going trough its my problem and I will sort it you. Please pay back my hard earn money. Its not far that your money is not save in your back. We had a savings account at FNB but your consultant told its better to get a check account and I'm paying over my neck for fees. I really considering going to Capitec.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Oct 2018, 09:52
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to FNB Premier Resolution Centre for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints Team

*** (option one)