FNB Declining Amazon Transactions

I made a purchase on Amazon and used my FNB Premier Cheque card to make the purchase. Amazon does not request the CVC number on the back of the card.

Later I get an email informing me that the payment was declined. The information is correct, so it informs me to please contact my bank for more details.

I use the chat on the FNB Banking App, and the person found that VISA was declining the transactions upfront due to the rules FNB's ***** team has built with them to decline certain scenarios to reduce *****.

This is all fine. She said she would send my details my details to their admin support desk to allow the transaction. That was 3 days ago.

I have spoke to someone else who put me through to the ***** department. They put me through to telephone banking. That person then sent me to Online Banking support who in return sent me back to the ***** department.

No one is helping. The transaction has been declined so many times that Amazon cancelled the order and now the item is out of stock.

Please sort this out. I purchased another item and it is soon going to be cancelled. I would like this fixed before that happens.