FNB - declined foreign transaction & terrible service

I have been an FNB customer for a long time. A Looong time, but over the past 3 months have had such a change of heart that it's not funny. I hate changing banks... debit orders, etc that need to be changed and so on...

But I can't anymore. I have now seen that FNB doesn't give a **** about the customers. It's all about making as much money from them while they're still a customer. I run a one-man business & the fees that I'm paying on my business account are **********!

What has been the last straw however, is this.

Unkown attempted deductions from my account that show up as failed debit orders, even when I have funds available... best part is, is that every time I contact their support team, I get given a different answer. First its this, then that, then this again, which just goes to show that not even they know whats going on. This one alone with all the other FNB customers complaining about the same thing is the reason why I am approaching the Financial Ombudsman to investigate.

Below is the statement reference as well as the amount of times it has been deducted in the last 3 months. Like I said, whether there are funds available or not, I get the same statement reference.

DECLINED FOREIGN T 412752*6277 December - 9 November - 13 October - 12

At -R8.50 a time, times by however many other FNB clients are experiencing the same thing, FNB us stuffing up big time.

Cheers FNB. Cant say its been fun.